About The Prop Hire Company
The Classic Prop Hire Company is a company with four other businesses alongside it. They offer a large collection of furniture, accessories, and set costumes for film and TV sets. With a diverse range of propscovering various eras, whether it be medieval-styled props or those inspired by the 1980s. The Classic Prop Hire Company, as part of the wider group, focuses on supplying distinctive, high-quality props, and works closely with production teams to support both period and modern sets.
The Challenge The Prop Hire Company faced before moving to iPECS cloud
The Classic Prop Hire Company required better support in order to have a clear and strategic technology roadmap. As the previous provider they once was unable to offer the level of support they needed.
The support and account management they were provided beforehand did not meet the standards they had expected, and they needed a more proactive, hands on account management for their company. We, Tetra Communications, stepped up in their time of need, and provided greater communication support and iPECS technology.
Our IPECS cloud solution for The classic prop hire Company
Tetra has the expertise and resources necessary to address the challenges faced by the group.
We provided “hypercare” for the group, allowing them free flowing changes during the crucial time of installment. We also provided dedicated account management and brisk response times when they needed our support.
Through iPECS’ technology, we provided:
Unified Communication Across Teams
Up to 40 users across the company can be connected together in 1 platform. Departments can also seamlessly transfer their calls between each other with iPECS.
Mobile & Remote Flexibility
Staff could make and receive calls directly through their mobile device instead of needing an external software by using iPECs.
Improved Visibility & Control
With the handsets we provided, staff are capable of customising their handset’s apps and widgets, allowing for greater workflow and efficiency.
The Results by integrating iPECS cloud phone system
The Classic Prop Hire Company are able to get instant support with their technology no matter what time it is, due to our dedicated staff.
Aside from providing greater support. iPECS’ provided technology allowed TCPHC to make, receive and manage business calls directly from a mobile device, instead of using an entirely separate software, allowing easier communication throughout their company.
With the old handsets we’ve replaced with iPECS’ VOIP based handsets, they are now capable of more efficient workflow. As the iPECS handset allows the customisation of apps and widgets, allowing the company’s employees to personalise their devices as they see fit.