About Happy Group
Happy Group Limited is a Leicester-based organisation dedicated to providing high-quality residential care for children and young people aged 8 to 18. Founded in 2015, the company operates homes that offer safe, structured, and nurturing environments for those who cannot live with their families.
Guided by a social pedagogy approach, Happy Group emphasises building meaningful relationships between staff – referred to as mentors – and residents, focusing on emotional support, personal development, and empowerment. The team works to create a positive, consistent, and caring atmosphere where young people can thrive, helping them build confidence and take ownership of their futures.
The Challenge
Happy Group faced numerous challenges with their previous provider. Whenever issues arose, they were forced to contact BT and endure long wait times on the phone. During service disruptions, engineer appointments could take anywhere from 5 to 7 days to be scheduled. There was no dedicated account manager or reliable point of contact to support them when problems occurred. Unexplained charges frequently appeared on their bills, adding to the frustration.
Communication was by far the most significant issue. Emails often went unanswered, calls were passed between departments, and promised call-backs rarely happened. Each interaction left Happy Group feeling more like a number than a valued customer.
The Result
Since switching to Tetra, Happy Group has experienced exceptional service from the very beginning. The transition was seamless, with clear communication throughout and regular updates on installation dates and any changes taking place. Tetra has proven to be responsive, reliable, transparent, and genuinely helpful.
Every query raised by Happy Group has been met with timely and clear communication, with consistent follow-through. This level of service has set a new standard for what telecoms support should be, and Happy Group now feels they are truly in good hands.
Customer Comments
“Switching to Tetra was a game-changer. After years of frustration with slow responses, long engineer wait times, and poor communication from our previous provider, Tetra delivered exactly what telecoms should be – responsive, reliable, and genuinely helpful. From a seamless switchover to clear, consistent communication, we finally feel like valued customers and know we’re in good hands.”
- Sabina, Happy Group Ltd