What is iPECS Cloud and why should you invest in it?
The next step in the evolution of business communication.
iPECS is a cloud-based communication system that allows users to make voice and video calls, send messages, and access applications. It’s designed for businesses of all sizes, from small and medium enterprises to large corporations.
iPECS provides a range of features that businesses can customise, enabling them to tailor their communication system to suit their specific needs.
iPECS Cloud features:
ANYWHERE
This innovative service seamlessly extends iPECS Cloud to mobile and remote personnel. Users can make and receive calls on their mobile device as normal with no additional apps.
CONNECT
CONNECT for iPECS Cloud integrates iPECS with other cloud services, unifying communication, project management, and CRM tools into a single platform.
CONTACT
A true omni-channel contact centre solution designed to meet your customers’ needs. Its modular design lets you tailor features to each user for an outstanding customer experience.
ENGAGE
Better service, made easy. Introducing ENGAGE for iPECS Cloud, the website widget offering one-click voice calls, video calls and automated, AI-powered webchat.
PCI
PCI for iPECS Cloud is a service that ensures customers can take card payments over the phone without the worry that they may be in breach of PCI regulations by putting their customer’s card details at risk.
SIDEKICK
In one click, Sidekick will transcribe calls and give you a digestible summary, customer sentiment analysis, and clear action points to follow up, all using the power of AI and automation.
ANALYTICS
iPECS Analytics provides key call metrics, trend charts, service levels, and top 5 reports for sites, users, and DDIs, giving you clear insights at a glance, all on one screen.
Keep a look out for further posts where we will dive deeper into what each feature is and how it can benefit your business.
What are the benefits?
iPECS Cloud offers numerous benefits for businesses looking to streamline operations, enhance collaboration, and improve customer interactions. By integrating voice, video, messaging, and CRM connectivity into a single platform, iPECS Cloud simplifies communication and boosts efficiency.
- Unified Communication
- Brings together multiple channels like voice, video, and messaging into one seamless system.
- Enhanced Collaboration
- Enables teams to work together more effectively, regardless of location.
- Increased Productivity
- Reduces complexity, helping employees focus on their tasks without communication barriers.
- Seamless Customer Interaction
- Improves customer experience by ensuring smooth and efficient communication.
- Scalability & Flexibility
- Adapts to business growth and remote working needs.
- Cost-Effective
- Reduces the need for multiple systems and on-premise hardware, lowering costs.