About Lime Tree Nursery
Lime Tree Day Nursery operates across 5 childcare facilities in Leicestershire with nursery sites located in Barrow on Soar, Loughborough, Sileby and Quorn. Their aim is to achieve the highest quality day care provision for children and their families, enabling individuals to develop to their full potential within a safe and meaningful caring and happy environment.
The Challenge
Lime Tree Day Nursery needed a more reliable and efficient communication system to support its growing operational demands across five sites. The existing on-premise PBX system was no longer fit for purpose, especially in an environment where clear, instant communication with parents and between staff is essential. Whether it was managing parent queries, coordinating staff across multiple rooms, or being prepared for emergencies, the limitations of the old system were increasingly impacting service quality and efficiency.
The results
Tetra Communications implemented a tailored cloud-based IPECS telephone system, transforming how Lime Tree Nursery communicates internally and externally. After a full audit of the network and connectivity across all sites, Tetra provided strategic handset placements, a mix of desk and cordless phones, and essential features like call recording, queueing, and custom messaging. This upgrade has reduced missed calls, improved parent satisfaction, and streamlined operations, reinforcing Lime Tree Nursery’s commitment to delivering outstanding childcare with best-in-class communication.
Customer Comments
Omkar was brilliant start to finish. Job was completed quickly and they gave us some quick training how to use the new phone system. Thank you
An excellent service from Matt Wright and the team. Matt was very efficient and helpful and highly recommend him. Thank you . Excellent service
– Joanne and Linda