Discover how IPECS Cloud Can enhance your business phone system.
iPECS Cloud brings all of the features you know and love from an on-premise phone system and delivers them through the Cloud. iPECS Cloud is tailored to deliver reliable and simple communications to the desktop from our highly secure and resilient data centres. This means Tetra manages the phone system for you and your customers just use the phone, web portal or applications to access everything they need when they need it.
Bespoke Integration with any Cloud Service
Win more customers and retain more customers with a web application that integrates UC with any other cloud service. CONNECT comes with out-of-the-box integrations including Google, Microsoft and HubSpot, allowing users to click to dial their contacts, see presence of their colleagues. Bespoke integration allows iPECS Cloud to be tailored to the specific needs of customers, bringing their critical cloud services into a single interface to improve productivity.
Smart insights and analytics to drive employee performance
A powerful web-based solution designed specifically for iPECS
Cloud, offering valuable insights into the performance of any business. The real-time and historical data provided, along with customisable dashboards, empowers users to provide a superior customer experience.
Managers can gain direct access to associated call recordings from within the Analytics screen, allowing complete oversight over all calls on one screen from anywhere.
iPECS Cloud to Mobile - app Free
Our innovative FMC solution that seamlessly extends iPECS Cloud to mobile and remote staff. Users can make and receive calls on their mobile device as normal with no requirement for applications.
All the benefits of iPECS Cloud are available to the traditional mobile device including: call recording and analytics, allowing customers to maintain any compliance regulations.
True omni-channel CCAAS Solution
Allows a customer to blend emails, web chat, social media and SMS into their contact centre queues along with traditional voice calls. The best possible person will always be appointed to assist based on rules and priorities. CONTACT is a true omni-channel solution that gives the agents a single interface to manage all media types.
Automatic Compliance with PCI DSS
A safe, secure and easy to use solution to accommodate the requirements for PCI DSS. A must for any customer who is taking card payments over the telephone.
Removes the risk of human error and takes the telephony completely out of scope for PCI DSS assessments giving customers complete peace of mind that they are not at any risk of fraudulent activity.
Automatic Compliance with PCI DSS
A safe, secure and easy to use solution to accommodate the requirements for PCI DSS. A must for any customer who is taking card payments over the telephone.
Removes the risk of human error and takes the telephony completely out of scope for PCI DSS assessments giving customers complete peace of mind that they are not at any risk of fraudulent activity.
IP, Digital & DECT Phones and Handsets
We provide handsets for all types of user and infrastructure.
From a full range of proprietary Ericsson-LG IP devices, digital and analogue devices for users with legacy cabling infrastructures through to individual and fully roaming IP DECT options.
Our handsets are designed to provide a simple user experience with access to the full range of iPECS features and functionality.
Tetra are a IPECS cloud business phone system provider based in the east midlands.
Are you a business based in Leicester, Nottingham in Derby looking to replace an old phone system? or simply looking at implementing a new state of the art cloud based business phone system?
Get in touch with us today on 01283 904 157